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What You Agree To When You Use Bet Khela

These terms set out the rules for using Bet Khela — from account creation and wallet transactions to game access and withdrawals.

Account eligibility rulesbKash, Nagad, Rocket wallet termsWithdrawal and verification stepsGame access conditionsJurisdiction-dependent access
Bet Khela What You Agree To When You Use Bet Khela
ACCOUNT SECURITY DETAILS

How We Protect Your Account and Data

Your account data — including your registered mobile number, wallet details linked to bKash or Nagad, and transaction records — is stored with encryption in transit and at rest. We retain transaction records for the period required to resolve disputes and meet applicable legal obligations. You can request a summary of the data held on your account by contacting support through the channels above.

Data Retention

We keep account and transaction records for the minimum period needed to handle disputes and comply with applicable law. You can request your data via support.

Wallet Verification

Before any withdrawal is processed to your bKash, Nagad, or Rocket number, we verify that the wallet belongs to the registered account holder — a standard step that protects your funds.

Cookie and Session Use

We use session cookies to keep your account active on mobile browsers. Functional cookies are required for the lobby to work; analytics cookies can be managed from your account settings.

Change Requests

To update your registered mobile number, wallet details, or contact information, submit a request through live chat with your current verified wallet number as identity confirmation.

TERMS CONTACT PATHS

Where to Send Your Terms Questions

If a clause is unclear or you have a dispute about how a term has been applied to your account, reach our support team directly. We handle terms-related queries through live chat, email, and our help centre — responses on account and wallet matters are prioritised.

Live Chat Reach the support team from inside your account dashboard. Terms and wallet queries are handled directly — no automated replies for account-specific questions.
Email Support Send a detailed message about your terms concern, including your registered bKash, Nagad, or Rocket number for faster account identification and response.
Help Centre Browse the help centre for published policy articles covering account rules, wallet verification steps, and what to do if a transaction is disputed.

Common Questions About These Terms

These are the questions we see most often about account rules, wallet use, and what these terms actually mean for your day-to-day account activity.

Account creation is open to adults in regions where the service is permitted under local law. Eligibility depends entirely on your local regulations — check the rules that apply in your area before registering.

No. One account per person is a firm rule. Duplicate accounts are closed on discovery, and any wallet balance in the duplicate account may be forfeited under these terms.

Withdrawals are held until wallet ownership is confirmed. Go to your account settings, enter the mobile number linked to your bKash or Nagad wallet, and complete the OTP step to clear the hold.

Contact support through live chat or email with your registered wallet number. We process data requests within the timeframe required by applicable law and respond to the contact details on your account.

Close your account before the updated terms take effect. Continuing to use the lobby or making any transaction after the update date counts as acceptance of the revised terms.

Yes — deposits and withdrawals via Rocket follow the same wallet ownership verification and transaction limit rules as bKash and Nagad. The specific limits shown at checkout apply at the time of each transaction.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.